Returns & Exchanges
Your rights to return goods are protected under the EU Distance Selling Directive.
Unspoiled goods may be exchanged or refunded if returned within 14 days of order along with proof of purchase. To be accepted for exchange goods must be in new condition with all original packaging. A pre-paid Royal Mail returns label is provided for all non-sale items/orders. This Postage label should be supplied on the back of your invoice or can be supplied to the customer by email or post if required, please call +441225 783399 or email firstname.lastname@example.org to request. All sale items/orders are to be returned at the customer’s expense. We don’t charge additional postage for exchanges so the cost from Snuggy Hoods back to the customer is covered by us. Soiled goods will not be considered for exchange or refund. This does not affect your statutory rights. Please notify Snuggy Hoods of any goods that have been damaged in transit within 48 hours of receipt or no exchange will be considered. When returning goods please include full contact details, proof of purchase and reason for exchange or refund. Snuggy Hoods will not be responsible for returned goods that are lost in transit.
Please note, goods will only be considered for exchange or refund if they are clean and dry and in new condition. Snuggy Hoods offers a ‘free returns and exchanges policy’ so no extra postage charges will apply unless you choose to return items using a method other than our pre-paid postage label provided. PLEASE NOTE – the ‘the free returns and exchanges’ policy only applies to full price items/orders not discounted products. Please try to order the correct size and contact us if we can be of any further help with sizing.
Refunds will be issued by cheque, PayPal or credited via our card machine within 21 days of Snuggy Hoods receiving the item/s back in new condition.