Datenschutzerklärung und Cookie-Hinweis

PRIVACY POLICY

The following privacy policy applies from 23rd May 2018

Snuggy Hoods Ltd utilise your personal data to provide our services to you. In this Privacy Policy, we have described how we collect; store and use your data. We take our responsibilities seriously regarding the protection of your personal data. There are steps you can take to control what we do with your data these are explained in this Privacy Policy.

When we refer to personal data in this Privacy Policy, we mean personal data which identifies you, or which could be used to identify you: such as your name and contact details.

What you need to know

1) Who is responsible for your data?

Snuggy Hoods Ltd is responsible for your data. Our registered address is Unit 1 The Midlands Ind Est, Holt, Wiltshire BA14 6RU. Our United Kingdom Company Registration Number is 4418461. We are the data controller of all data that we collect from you, and as such we control the ways your personal data is stored and the purposes of its use.

2) Personal data we collect about you.

Depending on what products and services of ours that you use, we might collect the following kinds of information about you:

  • Your name and contact details
  • Email address, telephone number
  • Home or business address
  • Payment card details – your payment information is stored and protected in accordance with best industry practice.

3) Use of your personal data

We can and will only use your data for one or more of the below reasons:

  • To fulfil an order placed by yourself
  • If we have a legal duty to use your data
  • When you consent to it
  • When it is in our legitimate interest. We will never unfairly put our legitimate interests above what is best for you

3b) What we use your personal data for.

Below are examples of situations that require use of your personal data:

  • Legal grounds for using it
  • To enable order fulfilment with your consent
  • Keeping your records up to date
  • To communicate and manage our relationship with you
  • To help identify customers for new products
  • To improve customer experience
  • To respond to complaints
  • Access of previous order details in order to investigate issues.
  • Business Processes and fulfilling administrative purposes
  • Brand development, product testing
  • Marketing emails, testing of new database software

4) How we use your data to personalise our service that we offer to you.

We use data to try and understand more about you and your preferences. We store data supplied by you in order to fulfil and improve our customer service obligations to you.

Examples of where we do this are:

  • To commutate with you.
  • Marketing – we may send you marketing communications, these will be in relation to products and offers that we feel may interest you.

Please note: If you ask us to stop sending marketing emails, we will keep a note of your data in order to make sure that we adhere to your request. In order to unsubscribe from marketing emails simply click the “unsubscribe” link at the bottom of the most recent email you received from us.

5) Period of time that we keep your data

We will keep your personal data for as long as we need it. This will depend on what we are using it for. We will actively review data we hold and where we find there is no longer a customer, legal or business need for us to hold it, we will dispose of it securely.

6) How we protect Data

We protect data against unauthorised access, unlawful use and accidental loss. We keep security measures under review and adhere to industry standards.

7) Sharing Data

We won’t share personal data with 3rd parties.

8) Your rights

  • You are entitled to see copies of all personal data held by us, and to amend or delete such data.
  • You can limit or object to processing of data
  • You can withdraw consent for storage of data at anytime

9. How can I contact you?

If you would like more information or would like to raise any queries with us in relation to your information, you can contact us by writing to us:

Snuggy Hoods Ltd

Unit 1 The Midlands Ind Est,

Holt, Wiltshire BA14 6RU, UK

Tel: +441225 783399

Email: sales@snuggyhoods.com

10) Changes to this Privacy Notice

We will check this policy from time to time and post any changes on this page.

We may also let you know about these changes by email or social media.

11) Resolving Privacy Issues

We will always try our best to resolve any data privacy issue you may have. You have the right to refer any data privacy issue to the relevant authorities at any time.

COOKIES NOTICE

Usage of cookies

When visiting our website, you can navigate at your discretion without having to put across any information. However, in order for us to provide a better service we may use cookies to track your visit.

Snuggy Hoods Ltd respects your data and your privacy is important to us. For more information about how we use and protect data please see our Privacy Notice.

If you have any queries in relation to data protection, please email us at sales@snuggyhoods.com

Why do we use cookies and similar technologies?

To make our websites (including our mobile site) and app work better and to distinguish you from other users, we use cookies and similar technologies, such as tagging. Cookies and similar technologies can perform functions and personalise content. We will also use cookies to keep track of items placed in your shopping basket.

What is a cookie and what do they do?

A cookie is a small text file which sits on your device or browser and assists with information flow and functionality. We use cookies to support the main and mobile websites and our app. For instance, some cookies help with site security or provide information to help us improve the site. Certain cookies can personalise content. Each cookie performs a specific action.

For instance, cookies can send general information about how the site or app is used, which can be used for maintenance and improvement. These cookies don’t capture your personal data and we wouldn’t be able to identify people from the information. They simply log numbers and provide grouped information about site or app navigation – this tells us if people can find what they want.

Other cookies remember information from one page to another, so you don’t have to keep entering it. These are called “session” cookies. For example ASP.Net is a session cookie which remembers your data from one page.

Cookies which remember things for longer, from one visit to the next, are called “persistent” cookies. Persistent cookies can do things like remember preferences and adjust content to suit you (personalisation).

Do I Have to Accept Cookies?

You may reject cookies, however, site and app functions will be affected. Cookies help our sites and app to work properly and personalise your experience. You’ll be able to browse the sites and app without cookies but some standard functionality, preferences and certain features will not work.

By accepting cookies, you allow us to improve your experience and remember information about you, which can personalise your experience.

To withdraw consent, you can reject or delete cookies. Please adjust your browser settings.

Consent

By browsing or using our site or app you agree that we can use (as described in this notice) data collected by the cookies you allow. If you do not agree, you can withdraw your consent by setting your browser to reject cookies, see below.

Managing Your Cookies

There are several ways to manage cookies. You can:

  1. set your browser to prevent cookies from being accepted. More information should be in your browser’s “help” menu. How to adjust your browser will depend on which browser you’re using.
  2. set some browsers to send you an alert when a website is trying to place a cookie on your browser.
  3. block cookies by activating the setting on your browser to refuse all or some cookies. However, if you use your browser settings to block all cookies including strictly necessary cookies, site access and features can be limited or not available.
  4. delete cookies stored in your browser by “clearing cookies”. This will only delete cookies already stored. It won’t prevent new ones being accepted unless you change the acceptance settings. Also, clearing your cookies on one browser of one device does not automatically clear them on another. You need to clear all browsers on all devices, independently.
  5. refuse specific cookies, by using that cookie’s opt-out process, in the table at the end of this notice.

More information about cookies is available on external websites such as www.aboutcookies.org. For help with how to manage and delete cookies, visit aboutcookies.org. Further information about advertising cookies, and how to manage them, can be found at youronlinechoices.eu (EU based), or aboutads.info (US based).

Please bear in mind that if you restrict or disable cookies it can limit functionality and prevent sites from working properly at all.

How long do cookies last?

Different cookies can last for different lengths of time.

Session cookies last for that website visit. Information is kept from one page to another, so you don’t have to keep entering it.

Persistent cookies are on your browser and may last for a year or until you delete them. They can personalise the site and remember information each time you visit. We use them to see how people engage with our site. It helps us change and develop the site and improve your experience of it.