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Terms & conditions

Acceptance

When you register with our website and make a purchase from this website, you are indicating that you agree to be bound by our terms and conditions (your statutory rights are not affected). Please read them carefully and print a copy for your records. We may at any time revise these terms and conditions without notice. It is up to the customer to ensure you regularly review and reprint them for your records as necessary.

Our Contract (Order)

The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from snuggyhoods.com you will be sent an email confirming receipt of the order and the order details. A contract between you and snuggyhoods.com also known as Snuggy Hoods Ltd will only take place once the order has been accepted and processed at which point your credit/debit card will be charged.

Payment

Credit or Debit card - The fastest way to pay for immediate despatch (stock availability dependant). We accept all major credit cards (excluding Diners Club Cards).

Customers are also able to pay using PayPal via snuggyhoods.com .

Cheques should be made payable to "Snuggy Hoods Ltd" and must be cleared before any goods are dispatched.

GIFT VOUCHER - Vouchers can be redeemed by post or by entering the Voucher's unique code at the checkout page (printed on each Voucher). If via post send your order with your voucher.

Security

We accept online payments through a secure server by credit or debit card and transactions are shown in Pounds Sterling. Do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution. We cannot accept any responsibility for any paperwork, payment or goods you send to us in the post.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. When you shop with us, our secure server encrypts all of your personal information, including names and addresses. We use a third party payment gateway who are an industry leader in secure internet transactions.

All transaction information passed between our website and the ePDQ Payment System is encrypted. No card holder information is ever passed unencrypted. Upon placing an order you will be redirected to a ePDQ payment page. You can be completely secure in the knowledge that nothing passed to this page can be examined, used or modified by any third parties attempting to gain access to sensitive information.

The Payment Gateway has been assessed and found to be compliant against the Payment Card Industry Standard and show the required level of security due diligence for storing, processing and transmitting payment card holder data.

Employee access
No individuals within our company are able to decrypt transaction information or card holder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.

Pricing

All products offered for sale by snuggyhoods.com are priced in Pounds Sterling and include UK VAT at the prevailing rate where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility.

Every effort is made to maintain the prices quoted on the website, but this is not always possible. We reserve the right therefore, to discontinue any item, and change prices where necessary. If an item has a price increase after you have placed your order you will be contacted by e-mail or telephone to let you know. If the price is lower you will not be contacted but will be charged at the lower cost. Every effort will be made to maintain the prices shown on the Website.

Availability

We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you. You will be given the estimated delivery date of stock or given a suggested alternative. All delivery dates are estimates and are subject to availability.

We cannot be held responsible for compensating you for any losses you may suffer if we do not supply the goods.

Cancellation

Under The Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within seven working days.

Customers needing to cancel an order should call Snuggy Hoods on +441225 783399 or email sales@snuggyhoods.com as soon as possible. Orders cancelled prior to dispatch will be refunded in full. Orders cancelled after dispatch will need to be returned to Snuggy Hoods in 'as new' condition at the customers expense. The value of the order will be refunded to your card, via PayPal or if preferred by cheque.

Offers and Promotions

Please note that when participating in our offers or promotions, they cannot be used in conjunction with any other offer. If free postage is offered, it applies to a Standard Delivery only and excludes quoted and overseas deliveries unless otherwise stated. Other terms and conditions may apply. snuggyhoods.com reserve the right to amend or withdraw promotions at any time, should circumstances change.

Delivery

Snuggy Hoods Ltd aim to dispatch stock items within 3-5 business days (Monday to Friday excluding Bank Holidays) after the order was placed, subject to product availability. We will aim to dispatch Made to order items such as Jams, Lycra, Sheath and Udder Covers and Made to measure items within 14 days.

Please allow 14 days for delivery of orders placed during clearance sales or end of season sales as these are very busy periods.

No orders will be dispatched on Saturday or Sunday or Bank Holidays unless by prior arrangement at extra cost to the customer.

You must inform us as soon as possible if your parcel has been delayed or damaged in transit.

Returns & Exchanges

Your rights to return goods are protected under the EU Distance Selling Directive.

Unspoiled goods may be exchanged or refunded if returned within 14 days of ordering along with proof of purchase. To be accepted for refund/exchange goods must be in new condition with all original packaging. A pre-paid Royal Mail returns label is provided for all non-sale items/orders. This Postage label should be on the back of your invoice or can be supplied to the customer by email or post if required, please call +441225 783399 or email sales@snuggyhoods.com to request. All discounted or sale items/orders are to be returned at the customer's expense. We don't charge additional postage for exchanges so the cost from Snuggy Hoods back to the customer is covered by us.

Soiled goods will not be considered for exchange or refund. This does not affect your statutory rights. Please notify Snuggy Hoods of any goods that have been damaged in transit within 48 hours of receipt or no exchange will be considered. When returning goods please include full contact details, proof of purchase and reason for exchange or refund. Snuggy Hoods will not be responsible for returned goods that are lost in transit.

Please note, goods will only be considered for exchange or refund if they are clean and dry and in new condition. Snuggy Hoods offers a 'free returns and exchanges policy' so no extra postage charges will apply unless you choose to return items using a method other than our pre-paid postage label provided. PLEASE NOTE the 'free returns and exchanges policy' only applies to full price orders/items. Items purchased at a discounted price or during a sale must be returned at the customer's expense.

Please try to order the correct size and contact us if we can be of any further help with sizing. We do recommend that parcels are sent RECORDED post as no responsibility will be held for parcels lost in transit using our return post label. By purchasing the extra RECORDED option, you will have the guarantee of a signature on arrival at our offices.

Refunds will be issued via the method by which you paid for the item originally within 21 days of Snuggy Hoods receiving the item/s back in new condition.

Your Shopping Account

When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately.

When registering your details ensure that the information you provide us with is complete and correct, and that you advise us as soon as possible should this change, or you wish your details removed.

snuggyhoods.com reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately.

Please Note: We are unable to add or amend orders after you press the Order Now button. The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent. You may copy or print details for the sole purpose of using the website while connected to the Internet.

You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way.

You must not use the website for fraudulent purposes, spamming or any unlawful activity.

Liability

The information contained in the website is for information purposes only and should not be taken as advice. Although we make every effort to ensure that photographs and descriptions of our products are accurate, some details, such as colour, may not be a true representation.

Disclaimer of Warranty

You acknowledge that the products, services, information or data (collectively, "Information") on the website is provided "As Is" for general information only. snuggyhoods.com makes no warranties of any kind regarding this website, including, but not limited to, any warranty of accuracy, completeness, currency, reliability, implied merchantability or implied fitness for a particular purpose, or any warranty that these pages, or the server that makes them available, are free of viruses or other harmful elements.

You agree snuggyhoods.com shall have no liability for: (1) any loss or injury caused, in whole or in part, by its actions, omissions or negligence or for contingencies beyond its control, in procuring, compiling or delivering the Information; (2) any errors, omissions or inaccuracies in the Information regardless of how caused, or delays or interruptions in delivery of the Information; or (3) any decision made or taken or not taken in reliance upon the Information.

You agree that you will hold harmless snuggyhoods.com and its governors, officers, directors, and employees from all claims arising out of or related to your access or use of, or your inability to access or use, this website or the Information contained in this website or other websites to which it is linked, including but not limited to claims that you have found something you have heard, viewed or downloaded from this website or another website to which it is linked to be obscene, offensive, defamatory, or infringing upon your intellectual property rights. In no event will snuggyhoods.com or the contributors of Information to this website be liable to you or anyone else for any decision made or action taken by you in reliance on such Information or for any consequential, special or similar damages, even if snuggyhoods.com or the contributors of Information are advised of the possibility of such damages.

You acknowledge that opinions and recommendations contained in this website are not necessarily those of the snuggyhoods.com or endorsed by snuggyhoods.com.

Copyright

All content on the website is the property of snuggyhoods.com it's affiliates or suppliers and is protected by UK copyright and database laws.

Links

The website may contain links to other websites. snuggyhoods.com is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.

General Terms & Conditions

Product images are for illustrative purposes only and may differ from the actual product. snuggyhoods.com gives no assurance as to the mutual compatibility of components sold on any single invoice. It is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended. Advice sought by the customer from snuggyhoods.com in this respect may be given but cannot be relied upon by the customer or guaranteed by snuggyhoods.com.

Ownership and Contact Details

Snuggy Hoods Ltd. Unit 1 The Midlands Industrial Estate, Holt, Trowbridge, Wiltshire, BA14 6RU Tel: 01225 783399 Fax: 01225 783304

E-mail: sales@snuggyhoods.com

Registered in England and Wales No: 04418461