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Frequently asked questions

Fitting and washing advice

The team at Snuggy Hoods are here to help you with any queries regarding fit, usage, wear and tear, repairs etc... please email sales@snuggyhoods.com

As with any garment (especially one being worn by horses) we do offer advice on keeping it in “tip top” condition.

Most important is to make sure you are happy with the fit before leaving your horse in his new “clothes”. If you have any queries with the fit, do please get in touch without delay. As with any item of clothing, incorrect fit can cause discomfort, rubbing and damage to the item/animal.If you are in doubt, please contact us before leaving your horse unattended.

Read our Fitting and Washing Instructions below.

I've forgotten my username and/or my password, what can I do?

Your username will be the e-mail address you used when you placed a previous order.

Your password can be sent to you, click on the sign-in link at the top of this screen and you will see an area asking you to enter your email address if you have forgotten your password. Submit your email address and your password will be emailed to you.

How should I wash my rugs and hoods?

Our hoods and rugs MUST be washed in a washing machine at 40 degrees, but please do not tumble dry. Remember to fasten any Velcro before washing! Standard fabric detergent and softener are recommended.

Will the hairs clog my machine?

If you are concerned about this you can purchase the Snuggy Laundry Bag. This has been designed to allow you to wash the items you would not normally put inside your machine for fear of hair, mud and grit clogging up the filter. It has an added benefit of cushioning small buckles and clips thus protecting the drum from additional wear and tear.

My horse's mane has been rubbed out by his high-necked rug. Will your hoods stop this happening?

We have many telephone calls every day concerning this issue, and have ourselves been blighted by this problem in the past. We cannot guarantee our hoods will stop this happening, though it may help. We recommend folding back the rug's neck extension, your hood will offer sufficient protection to your horse's head and neck without the extra protection of the neck of your rug. We advise using a rug without a neck extension.Grease can also cause rubbing so ensure that the hood is washed in the machine at least once a fortnight.

How often should I wash my rugs and hoods?

You should wash anything that comes into contact with your horse's skin as often as possible, certainly at least twice a month. This will prevent grease and grime from building up. Do check the mane saver and tail guard for grease regularly.

Can I turn my horse out in his hood?

Our Turn Out Hoods are designed for use outdoors being hard wearing whilst breathable, heavy shower proof and 100% mud proof. This is assuming the Hood is the right size and fitted correctly.

Are your hoods waterproof?

Our Turn Out Hood, Headless Hood, Anti Midge Mask, Spik and Span Rug, Sweet Itch Hood and Rug and Bug body are all heavy shower proof. The fabric is coated with a water repellent element when made. The horse can stand out in a rain shower and should come in with only a few damp spots.You can also use a product such as Nik Wax Polar Proof to improve the repellency.

What happens if I buy the wrong size

We are more than happy to exchange the item if returned within 14 days in new condition with all original packaging. A pre-paid Royal Mail returns label is provided for all non-sale items/orders. Please see our terms & conditions for full details. All sale items/orders are to be returned at the customer's expense. We don't charge additional postage for exchanges so the cost from Snuggy Hoods back to the customer is covered by us.

How do I know if it's a perfect fit?

We enclose instructions with every hood/rug as a guide and we are also available to answer questions by email. A photo of the hood/rug on the horse will be helpful. Email this to sales@snuggyhoods.com

My horse's Hood has slipped - what do I do?

The most common reasons for a Hood to move is either it has been fitted incorrectly or is not the right size. A Hood can also slip/move if caught on something or pulled by another horse. We are happy to help check the fit of a Hood/Rug if there is a problem. Just take come clear photographs, side view with head up and head down and email to sales@snuggyhoods.com with details of the issue and your contact details. In most cases problems with fit can be solved quickly with a simple alteration or two.

Do they need to be removed everyday?

Your hood need only be removed when you are using your horse or for washing.

How comfortable are they for the horse?

Fitting like a second skin we have designed the product to be as comfortable for the horse using soft breathable fabric and lining the mane and shoulder with silky fabric to prevent any chaffing and rubbing.

Will my horse get hot in warmer weather?

Sweet Itch Hoods, Rugs, Heads and Bug Bodies are made from a lightweight, fully breathable fabric so are suitable for use in all climates keeping your horse cool and comfortable. If your horse is not used to wearing 'clothes' in the hotter months you may find it takes a short while for them to adapt to being covered up. Leave the Hood/Rug/Body on to allow the horse time to adjust. You may find he sheds an extra layer of summer coat to compensate leaving a beautiful shiny summer coat!

I've had a similar hood before and they never seem to fit around the eyes and would ride forward over his withers - why are yours so different?

Our Hoods are self-fixing with no rug attachments. They have soft elastic around the nose (except the Shiny Show Hood) to ensure there is no movement on the head. Available in ten sizes and have large eye and ear holes. Made from a substantial fabric similar to polyester jodhpur material. They extend to beyond the saddle area and are measured to allow the horse to put his head down and eat without any tension.

Why are they so expensive compared to others I've seen advertized in catalogs?

Snuggy Hoods are not the same as other material hoods on the market. They have been designed by a family-run business for 25 years and through a course of trial and error they have come up with a hood that is suitable for turnout. They are made from a substantial fabric that is heavy shower proof so the horse can be turned out in the heaviest of rain. They have built in mane and shoulder savers to ensure there is no rubbing, they are self-fixing which means that no rug attachments are needed.

Will my horse get too hot in the summer with it on?

The fabric is fully breathable so will not retain heat, however we would recommend that your horse be brought in on an exceptionally hot day, whether wearing a rug or not. We do recommend you give your horse a week to adapt to using our rug. He will shed a layer of coat and some horses feel warmer whilst adapting but this will only last a couple of days.

What material is the Bug Body made of and how does it work?

Made of a similar fabric as the Turn Out Hood. Similar to jodhpur fabric it is lightweight yet hard-wearing enough to prevent flies and midges biting, and the horse from damaging itself from rubbing. Being a “body”, it is designed to cover as much of the horse as possible without affecting natural movement, with built in neck with mane saver, belly band, tail guard and tail flap. These are the most commonly bitten areas.

My horse has severe sweet itch and seems to rip everything we put on him. Will your rug tear?

Obviously if the horse catches it on something it may rip. Also, it will not stand up to barbed wire or blackthorn. However, we understand that a lot of people do not have perfect fencing but recommend that customers electrify their field to prevent the horse being able to scratch.

Do they take long to dry when they've got wet? Do they stretch?

Being a man-made fabric it will dry incredibly quickly with your horse's body heat. The hood should not stretch - if stretching has occurred please contact us.

Do you sell gift vouchers?

Yes we do. Please contact us for details - sales@snuggyhoods.com.

What is your Environmental Policy?

Snuggy Hoods Ltd are continuously striving to improve our performance in relation to environmental, social and waste reduction issues.

We are committed to minimise the impact of our activities as follows:-

We carefully source synthetic and mixed fibres. We ensure that all our Suppliers work within the parameters of our ethical and environmental policies.

Our dedicated factory in Sri Lanka is a supporter of GWG (Garments without Guilt) All Employees are at least 18 years of age and receive a minimum living wage and good working conditions. We visit the factory every three months to ensure that our standard of Employee treatment, production, recycling requirements, waste reduction and environmental responsibilities are maintained.

Here in our depot at Holt, we use compact fluorescent lamps and LED lighting. All heating is controlled by time switch and we recycle everything that it is possible to recycle.

Rebecca Godfrey-Faussett takes a keen on-going role in environmental issues and regular management and staff discussions take place with a view to improve waste reduction and environmental issues.

Snuggy Hoods Ltd. is committed to the above. Any breach by a Supplier could result in the termination of that business relationship and a breach by an Employee result in Disciplinary action.

Fitting and washing instructions

1. Before putting on the hood or rug make sure that the horse/pony is clean and scurf free. (Preferably after a bath)

2. Put on the hood, pulling over the nose, up over the ears, down the neck and fastening with the surcingle behind the elbow, around the girth. (Remember to loop the surcingle through the elastic strap on the chest) The surcingle should be tight! (to anchor the hood in place prevent hood sliding forward) When the horse puts it head down the hood should not come over the wither. The hood MUST sit directly behind the foreleg – do not feel tempted to pull back around the barrel.

3. If you have a zip, bunch up the hood, pass the entire hood over the head and fit into place before doing up the zip.

4. Pass the rug over the head, put in place making sure that it covers the entire body. Pass belly strap between the front legs and Velcro behind the elbow and in front of the stifle, ensuring that the belly is completely covered.

5. The tail guard can then be fitted around the tail.

6. Make sure that the horse/pony is comfortable before turning out. Once comfortable, there is no need to remove the hood/rug except for when using horse or washing. Some customers even ride in them!

7. We do recommend that Snuggy Hoods and Rugs be washed in the washing machine regularly (at least twice a month) so as to prevent the build up of grease and grime. Do check the mane saver and tail guard for grease regularly. Remember to do up the Velcro before washing!!

8. After washing, the hood/rug can be put back on the horse/pony damp. It will dry a lot quicker and will prolong the fabric life.

My sheath/Udder cover is collecting urine?

The cover may be too big. Also, check that the straps are passed UNDER the soft elastic fillet string. The straps should be taut/pulled tight. The easiest solution if too long is to tie a knot in each strap.