Snuggy Hoods

Ordering Information

Snuggy Hoods aim to dispatch stock items within 3 business days (Monday to Friday excluding Bank Holidays) after the order was placed, subject to product availability. We will aim to dispatch Made to order items such as Jams, Sheath and Udder Covers and Made to measure items within 14 days
No orders will be dispatched on Saturday or Sunday or Bank Holidays – unless by prior arrangement at extra cost to the customer.

Payment

Payment is to be made in full when placing an order. No credit account will be entered in to. Payment can be made by Switch / Maestro; Visa or MasterCard. All prices for products on the website include VAT of 17.5%.

Delivery

All goods are subject to availability and provided that an item is in stock should be delivered within 4 - 5 working days of placing an order to mainland UK.
You must inform us as soon as possible if your parcel has been delayed or damaged in transit.

Cancellation

Customers needing to cancel an order should call Snuggy Hoods on 01225 783399 or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it as soon as possible. Orders cancelled prior to dispatch will be refunded in full. Orders cancelled after dispatch will need to be returned to Snuggy Hoods in 'as new' condition at the customers expense. The value of the order, excluding Postage costs, will be refunded to your card or if preferred by cheque.

Returns & Exchanges

Your rights to return goods are protected under the EU Distance Selling Directive.
Unspoiled goods may be exchanged or refunded if returned (at customers expense) within 14 days of order along with proof of purchase. Soiled goods will not be considered for exchange or refund. This does not affect your statutory rights. Please notify Snuggy Hoods of any goods that have been damaged in transit within 72 hours of receipt or no exchange will be considered. Please dispatch goods by Recorded Post or Parcel Force and include proof of purchase and reason for exchange or refund. Snuggy Hoods will not be responsible for returned goods that are lost in transit.
Please note, goods will only be considered for exchange or refund if they are clean and dry and in new condition. P&P for exchanges will be charged at our current rate. Please try to order the correct size and contact us if we can be of any further help with sizing.

Repair and Alteration Service

Alterations

Where a problem with fit has occurred, causing rubbing, chaffing or like, Snuggy Hoods can offer an Alteration Service. The cost for this service starts at £15 and will be subject to our standard P&P charge. We ask that items are tried on the horse and photos, measurements and/or diagrams are returned with the item(s) together with full contact details including a daytime telephone number. Items will not be considered for alteration unless returned machine washed and dry. Soiled goods will be returned to you at your own cost. This is to conform with Health and Safety. We will not be held responsible for any problems regarding fit but are happy to help as much as possible with any fitting issues.

Repairs