Product Information
Delivery & Returns
Having been successfully combating Sweet Itch with the Snuggy Hoods© sweet itch body and mud with the Snuggy Hoods© Turn Out Hood©,
we realised little was being done for the fight to keep your summer coat for HOYS and Olympia.
We decided that nose-to-tail coverage was needed to stop the winter coat from growing and ruining the summer sheen we work so hard all summer to achieve. Snuggy Jams© are the answer!
The Snuggy Jams Hood is made from the softest, cosy polar fleece and covers face, ears, neck and chest, fastening with a Velcro sursingle behind the front leg.
The Jams hood is lined through the mane and shoulder area with a silky fabric to prevent rubbing, the noseband is adjustable and there is the option of a zip for easier fitting.
Being self fixing the hood can be worn alone, with any other rug or with the Snuggy Jams Rug for the perfect winter warmth combination.
Delivery
Snuggy Hoods aim to dispatch stock items within 3 business days (Monday to Friday excluding Bank Holidays) after the order was placed, subject to product availability. We will aim to dispatch Made to order items such as Jams, Sheath and Udder Covers and Made to measure items within 14 days
No orders will be dispatched on Saturday or Sunday or Bank Holidays – unless by prior arrangement at extra cost to the customer.
You must inform us as soon as possible if your parcel has been delayed or damaged in transit.
Returns & Exchanges
Your rights to return goods are protected under the EU Distance Selling Directive.
Unspoiled goods may be exchanged or refunded if returned (at customers expense) within 14 days of order along with proof of purchase. Soiled goods will not be considered for exchange or refund. This does not affect your statutory rights. Please notify Snuggy Hoods of any goods that have been damaged in transit within 72 hours of receipt or no exchange will be considered. Please dispatch goods by Recorded Post or Parcel Force and include proof of purchase and reason for exchange or refund. Snuggy Hoods will not be responsible for returned goods that are lost in transit.
Please note, goods will only be considered for exchange or refund if they are clean and dry and in new condition. P&P for exchanges will be charged at our current rate. Please try to order the correct size and contact us if we can be of any further help with sizing.